Module 1: Introduction to The Essentials Of Excellent Customer Service
Customer service is crucial for an organization because it directly impacts customer satisfaction, loyalty, and brand reputation. This leads to increased sales, positive word-of-mouth referrals, and ultimately, a competitive advantage in the market by fostering strong customer relationships and encouraging repeat business; essentially, good customer service helps retain customers and attract new ones through positive experiences.
Module 2: The Principles of Excellent Customer Service
This Module talks about the principles of customer service.
Module 3: Handling Difficult Customers
This modules equips you with the training on how to handle difficult customers.
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