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Free
TIME MANAGEMENT
What you'll learn
At the end of this course, participants will learn to develop an awareness of personal time management habits, identify obstacles preventing effective time use, learn structured techniques to manage tasks effectively and develop a habit of setting clear and achievable goals.
Free
Office Etiquette: Mastering Professional Behavior in the Workplace
What you'll learn
Course Outline
Module 1 Introduction to Professionalism
What is Professionalism
Components of Professionalism
Developing a Professional Mindset
Module 2: Professional Communication
Verbal and Non Verbal Communication
Proper Email and Business Writing Etiquette
Office Phone and Voicemail Manners
Virtual Meeting Etiquette (Zoom, Teams, etc.)
Handling Workplace Conflicts Professionally
Module 3: Personal Conduct and Workplace Behavior
Punctuality and Time Management
Respecting Personal Space and Boundaries
Maintaining a Positive Attitude and Workplace Morale
Module 4: Office Ethics and Integrity
Confidentiality and Privacy in the Office
Avoiding Office Gossip and Politics
Honesty and Accountability in Work Assignments
Handling Ethical Dilemmas in a Corporate Setting
Module 5: Collaboration and Teamwork
Respecting Colleagues and Superiors
Effective Listening and Constructive Feedback
Conflict Resolution and Problem-Solving
Networking and Building Professional Relationships
Module 6: Office Technology and Workspace Management
Proper Use of Office Equipment and Facilities
Desk and Workspace Organization
Email and Internet Usage Policies
Social Media Etiquette in the Workplace
Module 7: Business Meetings and Professional Dining Etiquette
Preparing for and Conducting Productive Meetings
Proper Table Manners for Business Lunches/Dinners
Making a Good Impression at Corporate Events
Free
THE ESSENTIALS OF EXCELLENT CUSTOMER SERVICE
What you'll learn
By the end of this course, participants will:
✅ Understand the core principles of excellent customer service.
✅ Learn how to actively listen and communicate effectively with customers.
✅ Develop problem-solving skills to address customer concerns and complaints.
✅ Master strategies for handling difficult customers with professionalism.
✅ Recognize the impact of customer service on brand reputation and business growth.
